- Once you have browse through the site and selected the item(s) that you are interested in, email in your orders to: info.urbancottage@gmail.com
- We are a new and growing blog, at the moment we are taking in orders on the 15th and 30th of every month for pre-ordered items, and insha-allah your orders will arrive in (3-4) weeks.
- For items that are already available, delivery will be done on the very next working day.
- In the order email, you are required to provide the necessary details: NAME, ADDRESS, PHONE NUMBER, ITEM CODE AND QUANTITY.
- After filling in your details, forward the email to the given email address stated above.
- We will reply a confirmation receipt of your order status with the amount payable in the next 24 hours. Upon confirmation, for pre-ordered items a minimum deposit of 50% from the amount purchase is required before ordering. For items that are available, payment should be made in full before delivery is carried out.
- For the ease and convenience of customers, we provide 'postal deliveries' for all purchases. Upon final payment, the items are expected to reach all customers within 1-2 working days. A minimum fee of B$6.00 will be implied for purchases below 2kgs. For more information, please contact us.
- All payments should be banked in to: Bank Islam Brunei Darussalam (BIBD) EXQUISITE COMPANY: A/c xxxx7997
Gentle Reminder:
Do double-check your order before submitting the order form for ease of confirmation process. Your co-operation is highly appreciated.
Note:
After submitting the order form, a 50% deposit of purchase price is required and a confirmation receipt will be sent back to you within 24 hours. Please note that order and delivery will only be carried out after authorization of payment is received.
*Please do not delete your ordering/liaising emails or text messages with us just until you received your item(s) for security purposes on your side and as a proof of trade.
